Refund policy

At Ulora, customer satisfaction is paramount. We want you to love your purchase, and we offer a 30-day guarantee to ensure your happiness. If, for any reason, you're not satisfied, reach out to us at tryulora@gmail.com

Cancellation Policy

Changes or cancellations must be made within 24 hours of placing the order. After this period, we may be unable to accommodate your request as the order enters processing. Refunds for canceled orders within 24 hours will be processed within 10 business days.

Customers are not entitled to a refund if they have entered the wrong address, and fail to alert our customer support team within the 24 hour order processing timeframe.

Returns and Refunds

We welcome returns within 30 days for unused items in their original packaging. Items used, worn, or opened in any war are not eligible for a refund. To initiate a return, email us at tryulora@gmail.com within 30 days of delivery, providing your order number and reason for return. All returns must be approved before shipping.

 Customers are responsible for all return shipping costs.

Upon receipt of your return, it may take up to 7 to 10 business days to process your refund. Note: We do not issue refunds for items damaged through use or misuse.

All refunds are in USD. Customers are responsible for foreign currency transaction fees.

Damaged Items

We pack with care, but if your item arrives damaged, report it within 48 hours of delivery. Email us at tryulora@gmail.com with a clear photo. We'll assess eligibility for a replacement.

Shipping and Delivery

While we aim for timely delivery, we aren't responsible for delays outside our control. Contact the courier for assistance with any delivery issues.

Fraud Prevention

To prevent fraud, we verify billing and shipping addresses, monitoring transactions for suspicious activity. We may request additional information to verify transactions. We reserve the right to cancel and notify customers of suspected fraudulent activity.

Note: This Return & Refund Policy may be modified at any time, and customers are responsible for reviewing the most recent version before purchasing.